courtesy patrol specialists

Courtesy patrol specialist services

A courtesy patrol is another epithet for security guards, but in this term, it refers to apartment security. Courtesy patrol specialists provide visible protection by officers to complex residents and apartment premises. Property management companies typically hire courtesy officers and can employ them directly or by private security guard patrol services. Many times complex management teams hire courtesy officers that are on-site as a resident and operate by on-call availability. In these cases, management pays the officers by giving them a discount on facilities or in exchange for rent. Another option is to employ the agency’s courtesy patrol specialists, highly trained to ensure security and preserve clients’ quality of living. They work in formal security uniforms, which makes them visible, apparent, and approachable for complex residents. That provides a sense of security and reinforces in case of any inconvenience or incidents.

Where does courtesy patrol operate?

Courtesy guards are commonly hired by luxury apartments, college towns, or housing locations with a large population that requires some security guard patrol service. Large campuses, business parks, and buildings are also places where courtesy officers can be in charge of security. They don’t have an office; instead, they patrol buildings, premises, and outside sectors. Courtesy officers can either perform their duties full or part-time. 

Reasons to hire courtesy guard specialists

Often, the police are busy or don’t have sufficient officers to deal with non-crucial situations and incidents. Police might have a slow response time due to other priorities; this is where the courtesy guard has its role. Courtesy officers, by their very presence, discourage potential offenders and prevent crimes. Additionally, they are not authorized to arrest individuals during incidents, they can restrain lawbreakers until police arrive as they have undergone adequate security guard training

Complex tenants can feel more relaxed knowing professional security guard officers are in charge of security and assistance in any accident.

What are the duties of courtesy patrol specialists?

Depending on the size and other relevant factors of the complex, the usual duties of courtesy officers include:

Surveillance Patrols

Conducting regular surveillance patrols is the primary role of courtesy officers. Patrolling considers walking through complex property and areas with high and low traffic ensuring community safety. That includes inside the complex’s premises, such as the lobby, laundry rooms, and an outside area. Unlike static security, courtesy officer patrols cover larger spaces and patrols inside and outside of the property. They are often present in apartment management and complex community meetings. Courtesy patrol specialists monitor and can assist in locking facilities after hours, such as swimming pools, gyms, training halls, etc. Besides protecting the apartment community, the courtesy guard protects property from damage, thieves, vandalism, and unlawful activities over complex belongings.


Courtesy professionals are equipped with monitoring technology devices such as CCTV. Also, they monitor gates’ access and the surveillance system and supervise packages from being stolen.

Alarm Response

Officers provide alarm response, meaning they check activated alarms and take appropriate actions. Professional courtesy officers are trained to notice and quickly respond to emergencies such as floods, earthquakes, or fires.

Community Order

One of the ways to preserve community order is to enforce following the apartment rules to ensure security. Enforcing parking rules by issuing tickets or contacting the town services while surveying residentials vehicles. Courtesy officers are also in charge of reserved parking spots for residents, making sure that others do not occupy them. Additionally, they can accompany tenants to their vehicles or apartment at night.

Calling Law Enforcement

Reporting burglaries and car jackings to authorities – In some cases, courtesy officers are obligated to call law enforcement as some incidents require intervention beyond their authority. Additionally, they immediately inform complex management of the serious occurrence that took place. They also provide reports on a daily basis after the end of their shift that contain activity logs, observations, and details on what the officer undertook and noticed.

Walk on Call

Many apartment managements hire courtesy patrol specialists to take emergency calls after regular patrolling. This expands courtesy guard responsibilities, therefore community and complex security.

Building Trust

Courtesy officers are building trust with complex residents, making them feel safe and secure. This approach provides a certain degree of security for the tenets in the presence of the courtesy officers, as they are approached concerning any questions or worries. Additionally, by knowing the complex regulars, the courtesy guard can quickly identify trespassers and their attempts to enter restricted areas. 

Security Improvement

Complex management often consults courtesy officers regarding security improvement or the acquisition of new equipment and tools for improving security.

What type training do courtesy officers do?

Courtesy officers require a minimum of a high school degree. Courtesy patrol specialists have many years of experience in the security industry. Often, courtesy patrol officers are off-duty or former law enforcement officers. The advantage of police courtesy officers is in their superior experience and training, they actually have the authority to enforce laws and to perform arrests. Additionally, courtesy officers are armed security patrol officers as they are authorized to carry a weapon. They are skilled in assessing the level of threat and reacting accordingly.

When hiring courtesy patrol, apartment management establishes the rules and protocols for hypothetical situations. While complex managers are not responsible for providing training to courtesy officers, security agencies offer security guard trainees with complete security guard training. They wear uniforms with the appropriate agency badge. Additionally, they are equipped with security tools, devices and marked vehicles if needed. 

Lastly, agencies always conduct background checks of the courtesy officers they hire.

Final Thoughts

With all the benefits that courtesy patrol professionals offer, you can relax and sleep soundly, knowing your safety is in responsible hands. If you are looking for highly trained officers to provide your property security and protection, look no further and schedule a call with our company, as we guarantee the highest level of security for our clients.

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